Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.
Image by Ryan McGuire from Pixabay From the very beginning of this blog, it’s always been our practice to observe both good and bad customer…
Current events have highlighted the importance of work from home as essential to a good business continuity strategy. And this certainly rings true for...
I started something new last week on Twitter called the Customer Experience Question of the Day (#CXQOTD). Why? Well I’ve been working from home for…
Here’s Chuy resting after a long run. I didn’t stay mad at him for very long. I’ve written about my falls while running in the…
Image by DanaTentis from Pixabay It’s amazing the customer service insights I gain from raising my kids. We recently moved to a new neighborhood and…
As a contact center leader for a number of years at a SaaS (software as a service) company, one thing that I’m not sure...
Image by Paul Brennan from Pixabay This article was originally published on CX Accelerator on October 3, 2019. Click here to read the original. The…
Image by Amit Kumar from Pixabay Some time ago I wrote about my road to recovery after a back injury and indicated that yoga was…
Image by fancycrave1 from Pixabay I’ve been critical of the cable companies many times on this blog but am thrilled that this isn’t one of…
When I started out in customer service nearly two decades ago we had this homegrown ticketing system that was completely archaic by today’s standards....
Image by Ray Shrewsberry from Pixabay This article was originally published on the ICMI Blog on July 18, 2019. Click here to read the original...
Image by Michal Jarmoluk from Pixabay This article was originally published on the FCR blog on July 17, 2019. Click here to read the original…
This article was originally published on the MaestroQA blog on June 6, 2019. Click here to read the original post. If you had to choose, what would…
This article was originally published on the FCR blog on July 3, 2019. Click here to read the original post and be sure to watch…
I recently sat with a group of customer service leaders who declared that email support was dead for their company. They were turning off...
One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies.…
Image by Free-Photos from Pixabay This article was originally published on the FCR blog on July 2, 2019. Click here to read the original. Did…
Image by Robin Higgins from Pixabay This article was originally published on the ICMI blog on May 13, 2019. Click here to read the original. Picture Adam…
Image by Gerd Altmann from Pixabay This article was first published on the FCR blog on June 7, 2019. Click here to read the original…
Image by Free-Photos from Pixabay This article was originally published on the FCR blog on May 31, 2019. Click here to read the original. I…