Jeremy Watkin
Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.
When I Say Empathy, This Is What I Mean
I had my wisdom teeth extracted a week ago and the two words I have learned you don't want to hear in relation to...
My Last Post About Cars
My experiences with auto parts stores of late are well documented on this blog and if you believe the title of this post, think...
Customer Service Nightmares
What thoughts go through your head when you hear particularly negative feedback from an employee or customer? Think of the plethora of emotions...
Conference Review: Customer Experience Exchange West Coast
I was recently invited at the last minute to attend the Customer Experience Exchange conference by IQPC held in my own back yard. ...
Repeat After Me. To Assume Makes An
Sunday was Mother's day and I'm reminded of a simple yet powerful lesson my mom taught me when I was growing up. I...
Monday Motivation: Whose Team Are You On?
It's so easy in the world of customer service to develop an us versus them mentality. Heck, in companies it's just as easy...
redbox Delivers A Top Notch Customer Experience
When I was growing up, my dad loved to rent movies but we were never a Blockbuster family. We always opted to rent...
Lessons In Serving From The Movie “Click”
I'm going to keep the introspection train rolling today after a terrific post by Jenny entitled "Contagious Customer Service Starts With A Smile." As a...
My Apple Experience
I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video...