Jim Muehlhausen
Does customer service need to suffer during Half-Retirement?
Half-Retiring business owners aim to keep their business income while working only two half-days a week. However, if the customer service department cannot effectively...
Don’t be afraid to narrow your niche
I saw the van below in a parking lot and it struck me as a shockingly narrow and unusual niche. This stands in stark...
Customer feedback may be worth more than you think
Our organization was engaged in a debate regarding customer and prospect preferences and behaviors. After a bit too much of, “I’m right, you are...
Extraordinary Guarantees and Your Business Model
I am a big fan of by Dr. Christopher Hart’s book, “Extraordinary Guarantees: A New Way to Build Quality Throughout Your Company & Ensure...
The power of a brand
The power of a brand If you weren't convinced of the power of a brand, check out the cool infographic below. More interesting is the...
Unbranding and your business model
Proctor and Gamble (P&G) plans to introduce a lower-priced version of #1 selling brand Tide. Tide Simply Clean and Fresh will be price in...
Does a cool idea = a great business model?
Does a cool idea = a great business model? When I met the owners of NoChar Inc. and the showed me how their product can...
Business Models for Dummies Overview
I thought our readers might appreciate a brief overview of Business Models for Dummies. Feel free to click through the slide show below and...
Two New Business Models
Alright, the following are not "new" business models, but I have penned a name for these successful business models which does serve an important...
LegalZoom Should Consider the Franfiliate Business Model
LegalZoom has built a $200+ million business catering to the needs of customers with a legal need who don't want to hire a lawyer....
T-Mobile Messes with Samsung’s Business Model
Deutsche Telekom's T-Mobile USA made a bold move to remove smartphone subsidies. Carriers have long complained that handset subsidies benefit manufactures such as Apple...
The Surprising SodaStream Business Model
It is estimated that 50% of Americans consume at least one soda per day, totaling about 8.5 billion gallons. SodaStream (NASDAQ: SODA) has taken...
Can Best Buy’s 5-Point Plan Work?
Many pundits are forecasting the demise of big box retailers, including troubled Best Buy. Sales are down. The stock has been pummeled. Now the...
Three Business Models in Danger
Sometimes a great business model hits a snag. These pitfalls can damage or even destroy a once good business model. In this article, I...
The difference between the business model, framework and architecture
An interesting question from Marsha Campbell, HR Officer at National Commercial Bank Jamaica Ltd landed in my inbox the other day: I noticed on your...
Does Cost Cutting Create Competitive Advantage?
Many Fortune 500 companies have shown us that you can make more profit with fewer sales. Sealy Mattress' second quarter 2012 sales down 2.9%,...
Penney’s Business Model Experiment Goes Splat
J.C. Penney just reported a bigger-than-expected loss and rapidly declining sales, as customers vote with their wallets and revolt against the new pricing plan...
Pandora’s Business Model Experiment
Internet radio giant Pandora Media is the world's largest Internet and mobile radio service. In June 2011, the company went public at $16 per...
Is the Angry Birds Business Model Unique?
Angry Birds Space just broke a new record becoming the first app to hit 50,000,000 downloads in only 35 days, two weeks better than...
More sales is never the problem
Entrepreneurs are the best people in the world. They are ever-hopeful and optimistic. They believe there is a solution to every problem; and they...

