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Al Castle

Al Castle
Al Castle is the vice president of engineering and products at Flowroute where he oversees product strategy and innovation. He brings more than 15 years of operational experience in software engineering and B2B SaaS platform management. Prior to joining Flowroute, Castle was the director of engineering at Motorola Solutions, where he built and launched the organization’s first SaaS platform and IoT enterprise software system in less than five months. Castle has also served as the director of engineering for iSpot TV and as vice president of engineering for Evocalize.

Contact Center as a Service is Transforming the Customer Experience

Contact center operations have evolved tremendously over the past decade, and increasingly businesses are turning to cloud-based communications as an alternative to traditional telco...

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