Devin Pickell

3 Ways Customer Service Expectations Have Changed in 2020

The phrase “new normal” has become this year’s cliche, however, it’s a great way to define the changing landscape of customer service. More customer service reps find themselves taking calls and resolving issues away from the office as more businesses adopt remote work policies. More...

3 Ways VoIP Can Improve Your Customer Service This Holiday Season

The holiday season is nearing, and with in-store shopping limited this year due to COVID-19, you can expect e-commerce transactions to soar. With more digital transactions comes more customer service interactions. We know that at least 40% of customers prefer to call a business regarding...

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