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Dorottya Csikai

Dorottya Csikai
Dorottya is a content marketing specialist at VCC Live writing about CCaaS, SaaS and business-related topics. Additionally, she has experience in journalism, creative writing and podcasts.

Personalize your IVR – 5 examples of great contact center CX

It’s not surprising to call a business and be greeted by an IVR system that helps us navigate to the right department or handle...

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