Cathryn Biddulph
Cathy Biddulph
Cathy Biddulph is passionate about the role of HR in creating excellence for our clients. She's all about getting the right people with the right skills in place on our customized projects and then nurturing a strong sense of engagement which makes them want to stay. Cathy spearheaded the implementation of Blue Ocean's proprietary agent profiling recruitment tool and her focus on best practices has a direct benefit for our clients in retention and performance.
How to Engage Gen Z in the Contact Center
Quick, is Gen Z old enough to work yet? No checking Wikipedia… Answer: Yes. While there is a bit of a gray area between where...
Here’s Why Most People Hate Calling Tech Support
Technology has become the backbone of our lives. So when something breaks or malfunctions, it’s an interruption that makes you want to pull your...
4 Neurolinguistic Traits that Help Predict Agent Success
Would you want your customers talking with unmotivated, uninterested, and unskilled agents? Of course not! You want your customers to talk with agents...