First – I had a GREAT month in February…. I just realized that my passion for trust is counter-cyclical….. people are really interested in learning to earn trust, now that the giant Trust-Ponzi scheme is being busted wide open!
Still it is no fun being right when so many people are suffering. Globally.
ok, back to my adventures in Amazon, because I had a great month, I treated myself to my other passion which is reading and buying books. So I popped onto Amazon and bought two books:
Back of the Napkin by Dan Roam and Actionable Strategies by Stephen Bonham.
DON’T KNOW what went wrong on Amazon, but anyway it turned out I placed duplicate orders on BOTH books – I think it is a glitch/bug – because I had no idea I had done so UNTIL…. I received 2 copies of Back of the Napkin.
Then – 3 weeks later, I received a customer survey from Amazon asking me to rate the sellers… and to my horror, I found that my account had also showed as ordering 2 copies of Actionable Strategies.
So I email Elmnobooks and say, I hope you will refund me, because this was a mistake. Within hours, the reply came – a real person – who said – yes, we figured that you might have done that and we had emailed you back in February double checking whether or not you really meant to do this.
As I said, February was a great month… meaning busy busy busy, so I didn’t read all my email thoroughly and I had missed their email.
So they said, they were processing a refund.
Now, I often buy used books on Amazon being more interest in reading the content and am indifferent to whether the beauty of the book has been sullied by other hands.
So I don’t recognize the Used book dealers. But I will recognize Elmnobooks in future and will buy from them on any other occasion I see their name because I appreciate the human intelligence that they have shown.
So bottom line: A Tale of 2 sellers:
1 dumb – saw duplicate order, shipped both
1 smart – Elmnobooks
Take care of yourself.
– remember put the oxygen mask on yourself before helping others with theirs.
When you earn trust, the force is with you
Mei Lin
