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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Service Technology
Service Technology
Puppies, Guest Requests, and FreshDesk: A Tale of Streamlining Puppy Parties
Jenny Dempsey
-
July 11, 2023
Techniques for Managing and Mitigating Risks in Scheduling and Dispatch Operations
Suyash Kaushik
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July 7, 2023
How to optimize your Zendesk workflows to handle high ticket volumes
Sorin Alupoaie
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December 6, 2022
Hybrid Work Forever: How to Enable Work-Life Balance in the Contact Center
Barry Cooper
-
December 7, 2021
How to Build a Strategic Product Return Policy For Better CX & Business Growth
Nick Shaw
-
December 6, 2021
The UK Fuel Shortage 2021: How to Ensure Business Continuity
Liad Churchill
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October 29, 2021
Beyond Remote Support: 5 Ways Your Organization Can Use Visual Assistance
Liad Churchill
-
October 24, 2021
People not Bots are to Blame
Nicola Collister
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July 28, 2021
It’s Time to End Customer Login Struggles … for Good
Tara Sporrer
-
July 1, 2021
The 3 Stages of the Visual Transformation Journey
Liad Churchill
-
June 14, 2021
Leverage Top 6 Tools To Provide an Exceptional Customer Service
Jay Purohit
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June 6, 2021
7 Ways How A Chatbot Impacts Your Business Growth
Varun Bhagat
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May 11, 2021
Putting the “service” back into the Internal Revenue Service
Paul Selby
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May 6, 2021
Four Ways a Digital Workforce can Augment your Contact Center
Richard Dumas
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April 29, 2021
How to Avoid Lost Leads By Reducing Customer Service Response Time
Samuel O'Brien
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April 9, 2021
Are chat transfers bad CX?
Roxanne Abercrombie
-
April 1, 2021
Intrigued how AI-powered customer service voicebots understand the most complex of human languages
Sandeep Singh
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March 18, 2021
Why customer service needs to break up with ticketing
Ganesh Mukundan
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March 13, 2021
Navigating the coming customer service surge
Paul Selby
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March 10, 2021
Customer service: staying the course despite continued uncertainty
Paul Selby
-
February 24, 2021
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