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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Service Technology
Page 3
Service Technology
How to boost Field Service Efficiency with Augmented Reality & Computer Vision AI
Liad Churchill
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October 20, 2020
Building customer service resilience during continued uncertainty
Paul Selby
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October 6, 2020
How to Deliver Effortless Experience in the New Normal with Contactless Service
Liad Churchill
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October 5, 2020
Why an Asynchronous Approach to Customer Support, Powered by SMS, is a Rising Trend
Milorad Mitrovic
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October 5, 2020
The Future of Remote Customer Support Tools is in the Hands of IT
Liad Churchill
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October 1, 2020
What Can Digital Guidance Do for You?
Tara Sporrer
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September 24, 2020
Hello to “Hands-Off”: Visual Strategies for Contactless Service
Andrew Mort
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September 15, 2020
About time – Intercom puts proactive customer service back on the agenda
Adrian Swinscoe
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September 13, 2020
4 Useful tools to help you transform your customer service
Lilach Bullock
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September 2, 2020
Purchasing a New Call Center Platform- Everything You Need To Know
Thomas Laird
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August 26, 2020
Intercom takes on Zendesk
Thomas Wieberneit
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August 24, 2020
Boost Your Help Desk Performance with These Proven Tips
Ahmed Soliman
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August 18, 2020
Why Using Self-Service Software Streamlines and Reduces Support Tickets
Ronita Mohan
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August 10, 2020
From The Calamity of COVID to The Start Of A New Model for Customer Service
Martin Hill-Wilson
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August 4, 2020
How Field Service KPIs are Evolving in the New Normal
Andrew Mort
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August 4, 2020
The time is now for chatbots in customer service
Paul Selby
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July 14, 2020
Turbo-Charging Customer Service with Artificial Intelligence
Manjunath Srinivasamurthy
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July 6, 2020
Five Ways to Get the Most out of Customer Service from your Technology Vendor
Elaine Roche
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June 19, 2020
Why your standalone chatbot is failing
Roxanne Abercrombie
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June 15, 2020
Omnichannel AI Virtual Agents, a COVID-19 antidote?
Chris Crosby
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June 4, 2020
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Page 3 of 17
New Posts
Get Off the Functional Performance Hamster Wheel. Take the Plunge into Emotional CX
Howard Lax
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April 17, 2024
Three Tips for Better Support
Cassius Rhue
-
April 17, 2024
Brand Management: What’s Customer Experience Got to Do with It?
Beth Karawan
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April 17, 2024
New to Sales? Here’s What You Must Keep in Mind
Manash Chaudhuri
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April 17, 2024
[Book Review] Jonah Berger Unveils the Hidden Power of Words
David Dodd
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April 17, 2024