Sandeep Singh
Intrigued how AI-powered customer service voicebots understand the most complex of human languages
Typically, every customer service interaction starts with a question or a request: “What is the status of my order?” “When is my credit card premium due?” “I would like to modify my flight booking.” A contact center agent has immense training and experience for efficient...
Four reasons why brands are adopting voicebots for delivering better CX
Voicebot Vs Chatbot Arguments and discussions on which of the two is more advantageous have been perennial. Preferences for both voice and chatbots are mostly industry and geo-specific. While chat is convenient for emerging markets, voice continues to be the largest contact channel preferred by...
Faced with Customer-Friction Problems? 4 Ways Automated Customer Service Empowers Your Business
The world’s most customer-obsessed brands look for innovative ways to engage, manage, and deliver exceptional support experiences, and especially when users reach out to the contact center. As per Deloitte’s 2019 Global Contact Center Survey, CX is a high priority for 57% of organizations,...