“A customer service conference? That must be filled with some of the kindest, coolest people ever.”
A friend told me that. Rings true!
Zendesk Relate 2018 was held in San Francisco at the Fairmont Hotel. A 3-day adventure into the world of customer ser...
I’m not crying, you’re crying (at work). Photo cred: Ban.do
Samantha (not her real name) sat across from me in our small contact center. Not a week went by that she didn’t shed tears after hanging up the phone with a customer. She didn’t seem to mind...
This post was originally published on CallCenter Weekly.
In the contact center community, we understand the true value of a happy customer. We’ll do whatever it takes to make sure that we leave our customer satisfied.
But – let’s consider this for a mo...
I recently picked up a part time job as a cashier at a local health food store.
Having not worked face to face with customers in a long while, I figured this is a great way to not only make the extra cash I need but to refresh my interactions with cust...
Are you in “The Customer Service Zone”?
This is type of mindset where, as an agent, you find that customers are generally friendly and cooperative, issues are resolved successfully and answers to questions are all found either in your mind or in the re...
Saturday, March 24th
I go to my local Office Depot to pick up a new desk chair. I sit in a bunch of chairs, find one that gives me the support I need, make my purchase, and head home. The young employee from which I requested help practi...
About 80% of executives say they want to "compete based on customer experience." Unfortunately, prior CustomerThink research has found 70% of CX initiatives at risk of failing and losing funding. But there's hope! Get the top findings from CustomerThink's blockbuster study into the real drivers of CX success.
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