Jenny Dempsey

What To Do When You Have No Idea What To Do

No clue what to do with this goat apparently… No sugar coating here, I’m clueless. I’ve taken what I’ve learned over the past decade and...

The Art Of Smiles

This post was originally published on the internal Road To Awesome DMV.ORG visitor support blog. You are running into issues with a newly purchased product and...

When Pigs Fly In Customer Service

The last baby goose at the local feed store went home with my sister and I, as a gift from the owner. More likely,...

The Customer Service Emu

During my childhood, my family (“family” as in just my mother…this was not a complete family decision) had taken in a pet emu named Emu. We lived...

A Very Happy Customer Service Lands’ End-ing

Ah yes, there is nothing like a happy ending! Especially when it comes to customer service. Are you with me? My friend Heather, that I have known since...

Burger, Fries And A Customer Service Surprise

My sister ventures out to Los Angeles to pick me up from the airport on a Friday evening after I arrive back from a two week vacation...

3 Tips For Taking Care Of Your Customer Without Getting In Their Way

While shopping at a department store recently, the moment I stepped in the door, I received a greeting and offer for assistance. I declined,...

Don’t Dust Away Your Customers

I go shopping at a local Home Goods store. I am next in line to check out with the cashier. There is a line of 6 people behind me. There...

Customer Service Advice From Mildred Pierce

While Mildred Pierce anxiously eats her ham sandwich at a restaurant in Los Angeles, she witnesses a waitress being fired for stealing tips and sees an...

3 Tips To Providing Authentic Customer Service

Sometimes, things do not work properly. Sometimes, things break. Sometimes, things are unfixable. As a customer service representative, you have to explain this to the...

Hey Big Company, There Are No Excuses For Bad Customer Service!

I spent nearly 2 hours on a conference call with my Phone.com customer and a nameless phone provider’s customer support department yesterday afternoon. The entire call...

Learn To Be The Customer Service Advocate

The other day, my boss Jeremy (@jtwatkin) shared words of wisdom about my role as a customer service manager and how my one biggest...

Driving Change In Your Call Center One Survey At a Time

Do you want to throw more fun work events into the lives of your customer service team but are not sure where to begin?  Do you supply snacks...

3 Tips For Using Positive Language With Your Customers

On my drive to work, the local radio station made a joke about a new mobile app that allows you to type the bad...

Mo Orders, Mo Problems In Customer Service

Have you ever noticed that when you purchase in bulk, whether it be food, drinks or any other item, the reps at the store often freak...

Pizza, Privacy and A Social Media Storm

I admit it, I don’t even know who Iggy Azalea is. I know, that probably makes me seem really old and lame. But, when I heard a...

Remember, You’re Memorable!

Sarah McLachlan sums it up in her song, “I will remember you. Will you remember me?” And, our customers sing this to us each and every...

The R.O.A.D. To AWESOME Customer Service Training

In December, I shared a post about On-Boarding Without Over-Boring with some tips to help leaders ensure that their new employees have a memorable first day. The...

3 Reasons Why New Employee Feedback Benefits YOUR Business

We all know feedback is a gift. We’re given an inside glimpse of something we see every day from an outside, fresh pair of eyes. We’re able...

Surprise Your Customers With Unexpected Service

In the market for an organic face moisturizer, I popped over to Amazon.com to check out the offerings and read reviews. I stumbled across a product by...

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