Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on CustomerServiceLife.com.
Chair selfie! Saturday, March 24th I go to my local Office Depot to pick up a new desk chair. I sit in a bunch of…
I’m a picky eater. I prefer to avoid meat, wheat and dairy. Going to a restaurant, unless they cater specifically to vegan or wheat free…
My colleague recently presented me with this question: How can we reply to a customer with empathy and still take ownership of the issue, but...
Leaving my hotel from the ICMI Contact Center Demo in Las Vegas, I login to my Uber app and request a car to take...
You sense an energy shift. The air stiffens as a silent hush falls over the room. A tapping of a finger on a desk...
I have been a loyal Verizon Wireless customer for 13 years. I have also not updated my plan for about 10 years and am on...
Pop quiz: What is the single most impactful marketing message that you send every day? (source) I’ll give you a hint: it’s NOT the body…
Perhaps I’m just bitter, but no one reads. We’re all lost in our own la la lands, zoning in only on what we want to see.…
This post was originally published as an article for the ICMI International Customer Management Institute. Understanding why employees stay with your company begins with a very simple...
Meet my dog, Miso, an 11-year-old Pekingese with an adorable face and a laid back attitude. Meet me, a customer service manager working 8am – 5:30pm...
A trip to my mailbox typically results in flyers, junk mail, dentist appointment reminders, the occasional Wish.com order, or Bed, Bath, and Beyond discount cards....
Customer service agents strive to save their customer’s day. We wake up, brush our teeth, drink our coffee and arrive at work, eager to help...
My clothing shopping typically consists of visits to: The Thrift Store Target Forever 21 While there’s nothing wrong with these stores, as I venture deeper…
How many steps does it take for your customer to reach you? Depending on how many steps, they’ll eventually land on your company “welcome mat”, eagerly...
MailChimp Monkey Has Nothing To Hide Either! Everyone in customer service land knows that we can’t please everyone. We try very hard but sometimes, we...
No clue what to do with this goat apparently… No sugar coating here, I’m clueless. I’ve taken what I’ve learned over the past decade and...
This post was originally published on the internal Road To Awesome DMV.ORG visitor support blog. You are running into issues with a newly purchased product and...
The last baby goose at the local feed store went home with my sister and I, as a gift from the owner. More likely,...
During my childhood, my family (“family” as in just my mother…this was not a complete family decision) had taken in a pet emu named Emu. We lived...
Ah yes, there is nothing like a happy ending! Especially when it comes to customer service. Are you with me? My friend Heather, that I have…