Home Authors Posts by Barry Cooper

Barry Cooper

Barry Cooper
​Barry Cooper has been with NICE since 2011 and currently serves as the President, NICE Workforce & Customer Experience Division. Barry has more than 25 years’ experience across Enterprise Software, Management Consulting, and Customer facing Services functions.​Prior to joining NICE, Barry was a Management Consultant at Accenture; the Head of Customer Service, IT and Billing at Time Telekom, Malaysia; and Vice President of Professional Services, APAC for CSG Systems, later Comverse.

Hybrid Work Forever: How to Enable Work-Life Balance in the Contact Center

For many organizations, the move to remote work was a stopgap solution put in place to simply keep the lights on as COVID-19 caused...

New Posts