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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Service Technology
Page 17
Service Technology
Digital Customer Service or a Human Touch? What DO customers WANT?
Teresa Allen
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March 8, 2017
Customer Service beyond the Chatbot Hype
Thomas Wieberneit
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March 7, 2017
Man vs. Machine: Chatbots and the Future of Customer Service
Taylor Jones
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February 17, 2017
The Bots are Coming! Will They Save Customer Service?
Thomas Wieberneit
-
February 16, 2017
These Tools will help Startups Improve Customer Service in 2017
Vikas Agrawal
-
February 11, 2017
How Machine Learning Can Add Value to Customer Service Automation
Jeremy Watkin
-
February 9, 2017
How Consumers and Businesses Are Evolving in Interaction and Engagement
Tara Sporrer
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February 9, 2017
Aleisha McKeeby Talks AI-rich Chatbots
Jim Rembach
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February 9, 2017
6 Tech Support Tools that will Make Your Customers Happy
Vikas Agrawal
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February 7, 2017
How Knowledge Management Helps Companies Make Customer Support More Effective
Sameer Bhatia
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January 23, 2017
5 Reasons a CRM Is Essential for Retailers
Shital Shah
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January 14, 2017
13 Ways to Turn Customer-Centric Theory into Practice
Bob Thompson
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January 13, 2017
Should Emerging Customer Service Channels Be Handled Like Chat or Email?
Jeremy Watkin
-
January 12, 2017
Customer Satisfaction Survey Across Help Desks
Katarína Kasalová
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January 9, 2017
When IoT meets Technical Support
Hagai Shaham
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January 6, 2017
How to Stop Automation From Stealing Your Job
Jeff Toister
-
January 6, 2017
4 Things to Expect from Virtual Assistants in 2017
Tara Wildt
-
January 4, 2017
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Page 17 of 17
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