Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
How do you build a relationship in a ”socially distant” environment? CXU offers a micro-learning training program on how to apply empathy and build trust. Try our short lessons on how to build trust and show compassion. Micro lessons in CX: Trust and Empathy.
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are winning – able to clearly show business value. Join us to explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.