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Service and Support

How AI Automation can Supercharge Your Business Efficiency

Chandresh Patel -

Going above and beyond is voluntary

Steve Curtin -

Enhancing Your Customer Help Center: Best Practices and Common Pitfalls

Sorin Alupoaie -

Optimising Availability of Your Human Delivered Customer Service

Martin Hill-Wilson -

The Future of Customer Engagement: How Brands Can Build Trust and Loyalty

Raja Walia -

7 Proven Ways to Build Customer Loyalty in the Restaurant Industry

Moumita Das -

AI and Machine Learning in Customer Service Automation

Anthony Lucas -

How to Use ChatGPT-4o in Customer Service

Marie Angselius -

Evolving into a new CX era: How AI will augment the humans of CX and create more opportunities to...

Chandra Venkataramani -

From questions to conversions: The surprising impact of Q&A sections on e-commerce success

Randy Mercer -

10 Reasons Why You Can’t Outsell an Incumbent

Dave Kurlan -

The Hidden Heroes of Customer Experience

Mareli Smit -

The Power of Human-Applied AI with Verizon CXO Brian Higgins

Shep Hyken -

When Disaster Strikes: 7 CX Rules to Build Loyalty

Dave Fish -

Nine Ways to Accidentally Create Tragic Customer Outcomes

Cassius Rhue -

Customer Service in the Age of 24/7

Frank Fawzi -

Fintech Outsourcing: How Cutting-Edge Tech is Changing the Face of Front and Back-Office Customer Support

Ralf Ellspermann -

Retail Customer Service Outsourcing: Why 24/7 Omnichannel and Multilingual Support Has Become the New Gold Standard

Ralf Ellspermann -

6 Subtle Ways to Build Trust with Your Customers

Syed Balkhi -

Leveraging Technology to Improve Customer Service: Trends and Innovations

Anthony Lucas -
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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
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