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Ralf Ellspermann

Ralf Ellspermann
Multi-awarded BPO executive with more than 23 years of outsourcing experience in the Philippines. Co-CEO of PITON-Global, a BPO advisory firm. Internationally recognized expert on contact center and business process outsourcing to the Philippines.

Fintech Outsourcing: How Cutting-Edge Tech is Changing the Face of Front and Back-Office Customer Support

Source: Unslash In the rapidly evolving financial technology (fintech) sector, the demand for innovative and efficient customer support solutions is at an all-time high. As...

Retail Customer Service Outsourcing: Why 24/7 Omnichannel and Multilingual Support Has Become the New Gold Standard

In today's globalized and digital-first marketplace, customer expectations have soared to unprecedented heights. Retailers are no longer competing merely on price and product...

Customer Service Outsourcing Philippines: Why CX, Not Cost Savings, Should Be Your Top Priority

In global business process outsourcing (BPO), the Philippines has long been heralded as a beacon of efficiency and cost-effectiveness, particularly in customer service outsourcing....

Why BPO Programs Fail and How to Do them Right

Business Process Outsourcing (BPO) programs are becoming an increasingly popular way for companies to reduce costs and improve efficiency. However, not all BPO...

BPO Services Philippines – Content Moderation

According to the Washington Post, content moderators call themselves the silent heroes of the internet, and with very good reason. Content moderation is the...

BPO Services Philippines – The World’s Front and Back-Office

Over the last two decades, the Philippines has emerged as the world's leading contact center outsourcing destination and the world's second-largest business process outsourcing...

Omnichannel Contact Centers in the Philippines – Powering the World’s On-Demand Economy

These days, everything is on-demand. We want to watch our favorite TV show while we are on a plane. We want to listen to...

Customer Experience Management (CMX) – The Importance of Creating Emotional Connections with your Customers

Out of sheer necessity, many companies are making a concerted effort to develop customer experiences in a positive way from beginning to end. ...

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