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Ralf Ellspermann

Ralf Ellspermann
Multi-awarded BPO executive with more than 20 years of outsourcing experience in the Philippines. CEO of PITON-Global. Internationally recognized expert on contact center and business process outsourcing to the Philippines.

Why BPO Programs Fail and How to Do them Right

Business Process Outsourcing (BPO) programs are becoming an increasingly popular way for companies to reduce costs and improve efficiency. However, not all BPO...

BPO Services Philippines – Content Moderation

According to the Washington Post, content moderators call themselves the silent heroes of the internet, and with very good reason. Content moderation is the...

BPO Services Philippines – The World’s Front and Back-Office

Over the last two decades, the Philippines has emerged as the world's leading contact center outsourcing destination and the world's second-largest business process outsourcing...

Omnichannel Contact Centers in the Philippines – Powering the World’s On-Demand Economy

These days, everything is on-demand. We want to watch our favorite TV show while we are on a plane. We want to listen to...

Customer Experience Management (CMX) – The Importance of Creating Emotional Connections with your Customers

Out of sheer necessity, many companies are making a concerted effort to develop customer experiences in a positive way from beginning to end. ...

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