Fred Chua

Targeting The Roots: A Step-by-Step Guide Of Knowing Customer Pain Points

Do you know why your customers leave your business? You’re probably just thinking about the price and quality of your products. It may be...

Top Corporate Social Responsibility Ideas For Small Businesses That Boost Employee Morale And Attract...

“A good company offers excellent products and services. A great company also offers excellent products and services but also strives to make the world...

But First, Listen: Why And How Social Listening Makes Businesses Stand Out

Dealing with a lot of people all at once is not easy especially if your business is booming or has already established its name...

The Surefire Ways Of Increasing Customer Engagement On Social Media This 2019

Social media has become more social especially for brands and companies that use it as their medium of communication. Customers have also started using...

How Can SMEs Solve Their Technology Adoption Problems?

Small to medium businesses don’t have resources like big corporations. They do not have the funds for new technology. However, it is not a...

Adapt Or Die: The Importance Of Adapting To Change In Business

Change is inevitable not only in life but in business too. As long as the people and the technology are progressing, so should the...

The Emerging Call Center Technologies That Will Help Improve Customer Experience This 2019

A new trend emerges in every industry yearly. In the BPO industry, for instance, the artificial intelligence or AI got the center stage. Experts...

What Is Data-Driven Content And How Can It Bolster Your Content Marketing Campaigns

As consumers want or prefer more personalized interaction between the brand and business they transact with, content is beginning to be the trend in...

Additional Methods To Improve Customer Service This 2019

It’s 2019 and the customer service industry is just getting stronger and stronger! Having a great customer service has become the top priority of...

Will Creating A Culture Of Leadership Bring A Positive Effect To An Organization?

Yes, it will. Having leaders in your organization or company is such a great advantage. Why? It’s because leaders are responsible and will lead...

The Up-To-Date List Of Marketing Strategies To Increase Customer Base

Companies use marketing strategies for a campaign they want to pursue. Whether it’s a big business or a small one, each brand has its...

Skills Every Call Center Agent Should Know To Have An Effective Communication With Customers

To have an effective communication with customers, businesses and brands need to know what their customers want. In many cases, customers have an ideal...

Organizational Keystone Habits Are Important Even In Start-Ups and SMEs

If a software has a program that allows it to do its function, people definitely have it as well. This program — which influences...

Top Social Media Management Activities That Increase Visibility And Customer Engagement

Businesses cannot deny the power of social media anymore. It has taken over the life of many consumers and for that very reason; company...

Why Leaders—Not Bosses—Are More Valuable In Call Center Companies

For many people, especially in a work setting, bosses and leaders are often interchanged. However, the definition and function of the two words are...

How Can You Achieve Quality Customer Service By Determining Your Customers’ Temperament

As a customer representative in a call center industry, don’t you just wonder what type of a person you are talking to? Why did...

Running Out Of Prospects? Lead Generation Saves The Day

Do you find it hard to generate prospects? Don’t think you are the only one because most companies do. Good thing there is this...

Inexpensive Marketing Ideas For Small Businesses That Deliver Great Rewards

When you hear about advertising and promotion, one of the things that usually comes into your mind is the huge amount of money that...

Outbound Call Center Tips: Do Agents Need To Learn The Psychology Of Selling?

Do outbound agents need to learn the psychology of selling? As salespeople, yes, they do. When you ask a veteran outbound agent to give you...

Why Celebrating Little Successes Within Your Outbound Call Center Company Brings In Great Rewards

Agents from an outbound call center company that deals with the lead generation, B2B and B2C sales, or appointment setting have a high probability...

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