Fred Chua

How Does Work Queue Management Adds To Your Customers’ Satisfaction?

As companies strive to exceed their customers' expectations in terms of customer service delivery, the development and implementation of business process solutions that improve...

Make It A Hassle-Free Order Processing Procedure For Your Customers With These 3 Easy...

Let’s face it: more and more customers prefer stress-free and almost effortless transactions when purchasing products, especially when done online. The fewer the clicks,...

Don’t Focus On Phone Calls, Not All People Can Answer Them. Provide Email Support!

We are living in a multichannel world that allows us to connect with different people using the medium of our choice. How a person...

Drive More Traffic To Your Website By Giving Instant Answers Through Web Chat Support

How do you lose a potential customer? A good way to do this is by not meeting their expectations. When you are managing an...

Personalization Is Definitely The Trend. Don’t Miss Out By Using Social Media Customer Care!

Personalization is like the art of giving gifts. Your recipient will truly appreciate your present if you give him or her something that is...

Why Quick Response Time, Personalization, and Problem Resolution Matter In Providing Quality Social Media...

Social media customer care is one of the most important things companies should take note of because it has a huge impact on how...

Understanding Consumer Buying Behavior In The Retail Industry Through Data Mining

As the retail industry grows bigger and bigger every year, marketers are coming up with different ideas as to how they can predict the...

Identify New Business Opportunities Through Predictive Analytics

Predictive analytics has been used to foretell the future of a business. Companies have been using it to foresee their sales and revenue, or...

Cynical Comments Are Not Always Negative: The Role Of Content Moderation In Balancing Good...

As we all know, businesses use social media to boost customer engagement and customer experience. At the same time, customers can also use this...

Combatting The Nightmare Brought By Data Silos Using Data Management Services

Before we delve into the nightmare of not using data management services, let us clarify one thing first. We are not saying data silos,...

The Role Of Data Management In Solving Big Data Analytics Problems Of Businesses

Life coaches, wellness therapists, and psychologists say you should control your emotions before they control you. Today's business experts have a similar saying: manage your...

It’s What Your Business Stands For: Crucial Reasons Why You Should Determine Your Unique...

If you want to understand what a unique selling proposition is, it might help you to recall one of the phrases we use to...

Cross-Selling And Upselling Strategies In Outbound Call Centers That Can Deliver Impressive Results To...

Cross-selling and upselling are often used interchangeably, but involve different methods to bring about the same result: higher sales and profits for the business,...

Drive Traffic To Your Website Through Mobile First Strategy

Having a website for a business or brand is one vital marketing tool that every company needs. Having somewhere to go to on the...

Why Call Centers Should Continually Adapt To Digital Transformation

As people are tech savvy and dependent to technology, companies and businesses are adapting to it too. Digital transformation is happening everywhere and people...

Can Blending Artificial Intelligence With Human Expertise Improve Customer Service?

The use of artificial intelligence is very common nowadays. Artificial intelligence is the way computers and systems are programmed to mimic how human beings...

Imagine Having A Positive Customer Experience Plus Operational Efficiencies. Do It With Blended Call...

It's a common, daily struggle of business owners worldwide. For a very long time, delivering exceptional customer service to each and every client, as...

The Importance Of Microtargeting Approach In Telemarketing And Its Effect On Businesses

Telemarketing is one of the most outsourced BPO services in the world. This service is a kind of marketing tactic that delivers instant sales....

The Use Of Data Mining In Market Segmentation And How It Works For Your...

Before businesses and companies release their products and services, they first decide on whom to cater those. Different products and services, even if from...

Outsourcing HR Services: The Solution To Insufficient Job Marketing

Finding an employee nowadays seems to be hard. You have to post a job advertisement, call people, and interview them. After you interview the...

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