Fred Chua

The Emerging Call Center Technologies That Will Help Improve Customer Experience This 2019

A new trend emerges in every industry yearly. In the BPO industry, for instance, the artificial intelligence or AI got the center stage. Experts...

What Is Data-Driven Content And How Can It Bolster Your Content Marketing Campaigns

As consumers want or prefer more personalized interaction between the brand and business they transact with, content is beginning to be the trend in...

Additional Methods To Improve Customer Service This 2019

It’s 2019 and the customer service industry is just getting stronger and stronger! Having a great customer service has become the top priority of...

Will Creating A Culture Of Leadership Bring A Positive Effect To An Organization?

Yes, it will. Having leaders in your organization or company is such a great advantage. Why? It’s because leaders are responsible and will lead...

The Up-To-Date List Of Marketing Strategies To Increase Customer Base

Companies use marketing strategies for a campaign they want to pursue. Whether it’s a big business or a small one, each brand has its...

Skills Every Call Center Agent Should Know To Have An Effective Communication With Customers

To have an effective communication with customers, businesses and brands need to know what their customers want. In many cases, customers have an ideal...

Organizational Keystone Habits Are Important Even In Start-Ups and SMEs

If a software has a program that allows it to do its function, people definitely have it as well. This program — which influences...

Top Social Media Management Activities That Increase Visibility And Customer Engagement

Businesses cannot deny the power of social media anymore. It has taken over the life of many consumers and for that very reason; company...

Why Leaders—Not Bosses—Are More Valuable In Call Center Companies

For many people, especially in a work setting, bosses and leaders are often interchanged. However, the definition and function of the two words are...

How Can You Achieve Quality Customer Service By Determining Your Customers’ Temperament

As a customer representative in a call center industry, don’t you just wonder what type of a person you are talking to? Why did...

Running Out Of Prospects? Lead Generation Saves The Day

Do you find it hard to generate prospects? Don’t think you are the only one because most companies do. Good thing there is this...

Inexpensive Marketing Ideas For Small Businesses That Deliver Great Rewards

When you hear about advertising and promotion, one of the things that usually comes into your mind is the huge amount of money that...

Outbound Call Center Tips: Do Agents Need To Learn The Psychology Of Selling?

Do outbound agents need to learn the psychology of selling? As salespeople, yes, they do. When you ask a veteran outbound agent to give you...

Why Celebrating Little Successes Within Your Outbound Call Center Company Brings In Great Rewards

Agents from an outbound call center company that deals with the lead generation, B2B and B2C sales, or appointment setting have a high probability...

How Can Call Centers Maximize The Power Of White Space Mapping To Provide Better...

As customer experience is taking over other factors when it comes to customers’ buying decisions, companies are trying to find many ways on how...

The Importance Of Cross Selling In The E-Commerce Industry (And Some Powerful Techniques Of...

Have you ever went online shopping thinking you are only going to buy one product but ended up buying more than that? Like you...

How Lead Lifecycle Management Helps Increase Sales And Customer Loyalty

What are the factors that affect your buying decisions? Do you search for the brand’s website? Social media accounts? Or are you one of...

Is Partnering With A Call Center Effective In Strengthening Your Channel Strategy Framework?

Making a channel strategy framework is a hard task. The person in charge should think of it and be well versed with different marketing...

Top Digital Marketing Strategies That Can Benefit Your Small Business

Though it may not seem obvious, digital marketing strategies help small businesses improve their sales and strengthen their brand reputation. Going digital is the...

Influencer Marketing: The Key To Attract Direct Group Of Consumers

With the continuous growth of social media comes the emergence of the so-called influencer marketing. Consumers hold greater power over the type of content they...

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