David Sims

Data Quality “#1 Concern” for CRM Adopters, Survey Finds

Would it surprise you that as many as 23.8% of respondents to a recent survey are still not using a CRM system, but are...

CRM News: NetSuite’s SRP, RightNow, Ciboodle, Stupidest Criminal Alive

NetSuite has announced NetSuite OneWorld SRP, their "end-to-end cloud business management" offering. Company officials tout the product's "integrated financials, resource optimization and services management... down...

CRM Tool Academy: Finally — Get Instant Customer Feedback on IPhone Without Being An...

There you are, account manager, about to walk into a room with a major customer, wanna know if they've sent any feedback you should...

CRM Tool Academy: New PeopleMaps App Reveals and Ranks Your Connections (And Integrates With...

Relationships -- it's CRM's middle name. Yep, it's all about the relationships. And now you can compare the size of yours with your friends. Taking...

CRM News: Map Your Relationships; The Customer Service Death Rattle

CRM vendor StayinFront says that telecom firm Euphony Communications has deployed StayinFront CRM 11 across their European offices. Euphony established a beachhead in Benelux to...

CRM Tool Academy: Kana Enhances Its Social CRM Tool for ‘Wisdom of Crowds.’

Kana Software says the social CRM capabilities in their service experience management platform, Kana 10, have been "enhanced." To punch up the "collective intelligence capabilities"...

CRM News: Salesforce.com, Dell, Amazon EC2, NGenera and Hungarian Cops

Commence Corporation has released a cloud computing edition of its CRM software, scheduled release date, January 2010, for deployment for the Amazon Web Service's...

CRM Tool Academy: Google Wave’s Customer Conversations Might — Just Might — Change Everything.

You may have heard scuttlebutt or rumors about Google Wave. If you're lucky enough to have had an invitation as part of the extended...

CRM Tool Academy: Corral All Your Social Media, Facebook, Twitter, VoIP, E-Mail Onto One...

Rocket Technology Labs is now accepting requests to Beta test their Rocketvox unified communications platform, which the Rocketmen say is "one place to view...

Want To Be More Customer-Focused? Stop Being Defensive.

This reporter has officially arrived on social media: Here before you is the first fully Facebooked interview of my career. I met David Mangen, principal...

CRM News: Helpstream’s Social CRM — Twitter and Facebook for Profit!

Social CRM vendor Helpstream has announced a new social marketing module with "integrated marketing automation and social monitoring functionality." Companies will now be able...

Kneeing Customers in the Groin — the HP Way

Noted CRM consultant Dick Lee is no stranger to bad customer service -- the man has flown Northwest. So when he says Hewlett-Packard's customer...

K.I.S.S. Your Microsoft Call Center.

The good folk at Ignify, the CRM and ERP consulting firm proud of their Microsoft Dynamics Inner Circle Partner secret handshake, have released what...

For CDC’s CRM, China’s Number Two!

This reporter was as surprised as the next guy to see Communist China's flag flying over the White House and the Empire State Building...

CRM News: Microsoft Contact Center, IPhone Apps and Chief Dull Knife

CRM news, bits and pieces: CRM and ERP consulting firm Ignify and Microsoft Dynamics Inner Circle Partner have announced a contact center platform for Microsoft's...

Let The U.S. Army Fight For Your Customer Loyalty

Richard Cross and Janet Smith spoke of "identity bonds" between customer and company in their 2003 book Customer Bonding: 5 Steps to Lasting Customer...

CBM News: NetSuite Offers ‘End Of Life’ Counseling for SAP Clients

It's a beautiful day here in the CRM neighborhood, glad you tuned into the show here at Radio CBM 98.6, the Pride of the...

CBM News: Stellar’s MCR Is Not CRM, MyStarbucks Ideas ‘Suck’

A good day, a fine day to one and all, welcome to Radio CBM 98.6, a fair to sunny day here in the Crescent...

CBM News: RightNow Gets HiveLive, Salesforce.com Gets Cloudier

Welcome back to yet another broadcast of Radio CBM, 98.6 on your radio dial and #1 in your hearts, the Voice of CRM in...

CBM News: Oracle, Salesforce.com and Clarabridge’s Debuts — It’s a Ball!

Hola amigo, muchas gracias for dropping into Radio CBM, 98.6 on your dial and #1 in your CRM heart of hearts, all Freddie Fender...

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