Rick Adams: Practical Steps to Win with Customer Success Management

Customer Success Does NOT Have to be a Revenue Center

One of the topics that I see being debated most often within the Customer Success community is whether or not the Customer Success organization should be a “revenue center” (by which I mean a profitable concern that brings more back in revenues than it...

The Secret to Customer Value Realization is High-Quality Preparation

Let me ask you some questions… Are your customers truly realizing the types of value from your products, services and/or solutions that they desire and/or need to realize? How do you know for sure exactly what this value should look like? How is your...

How Customer Success Relates to Customer Experience: 6 Takeaways for Senior Leaders

Whilst the concepts of Customer Success and Customer Experience have been with us for many years – arguably for a very long time indeed – it has only been relatively recently that each one has been codified into its own specific and individually definable...

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