My family splits our grocery shopping budget between three stores. Trader Joe's is our favorite. We like the selection, pricing, and interaction with employees...
Leading by example.
Not collecting feedback. Not finding the right loyalty metric. Not paying people to increase NPS scores. Not journey mapping. Not predictive analytics....
Over the past two weeks we conducted a series of four webinars that collectively comprise the Hooked On Customers Summit. Over 260 people attended.
The...