New Security Suite Tackles Consumer Fraud Head-On by Integrating Facial and Behavioral Biometrics with Industry-Leading Voice
Biometrics Solutions, across Channels
BURLINGTON, Mass. – May 18, 2017
–
Nuance Communications, Inc.
(NASDAQ: NUAN) today took a major step towards reducing the risk of
consumer fraud by announcing a new suite of biometric security solutions,
driven by the latest in artificial intelligence (AI) innovations. The new
Nuance Security Suite
includes not only the company’s award-winning voice biometrics technology,
but also new advances in facial and behavioral biometrics that combine to
provide advanced protection against fraud, across customer service
channels.
Applying deep neural networks (DNN) as well as advanced algorithms to
detect synthetic speech attacks, and integrating facial and behavioral
biometrics means the Nuance Security Suite takes
fraud prevention
to new levels. By combining a range of physical, behavioral, and digital
characteristics to provide secure authentication and more accurately detect
fraud across multiple channels – from the phone to the Web, mobile apps and
more – Nuance’s new Security Suite allows enterprises to attack fraud
head-on, while at the same time offering an improved customer experience.
With synthetic speech attacks a perceived concern as new vendors introduce
off-the-shelf solutions to create synthetic voices with minimal samplings
of live audio, the new Nuance Security Suite delivers improved synthetic
speech detection capabilities, an innovation that Nuance was first to
introduce in 2014. In fact, the latest release includes a 45% to 55%
improvement in synthetic speech detection, and Nuance’s research
organization will continue to stay focused and invested in improving this
core technology to help customers stay one step ahead of fraudsters.
In addition to attacking fraud, Nuance Security Suite improves
security
and customer experience over traditional methods of authentication – such
as simple user names and passwords – and reduces the risk of hacking and
data breaches, with a multi-modal, biometric approach that makes life
easier for both the enterprise and the consumer. By removing the need to
remember or manage complex password systems, and enabling layered biometric
authentication across channels, the Nuance Security Suite allows even the
highest risk transactions to be performed with ease.
With its latest Security Suite, Nuance can equip an organization with one
or more of the following options to fight fraud, improve security and boost
the customer experience:
- Voice biometrics
– authenticates the customer when they say a
predetermined phrase like “My voice is my password,” or during the
course of normal conversation with an agent to determine if the
customer is indeed who they say they are. - Facial biometrics
– utilizes the camera on a smart phone to verify the
person in real time. - Behavioral biometrics
– tracks how users interact with Web and mobile
applications, (e.g. scrolling, mousing, or tapping), creating a pattern
against which to compare. - Additional biometric modalities
– In addition to offering support for voice, facial, and behavioral
biometrics, the Nuance Security Suite can also accept plug-ins for
other emerging authentication technologies such as retinal scans.
“Already this year, around the world, some 150 million people have made
more than one billion successful voice authentications using Nuance
biometrics technology, with not one reported act of fraud,” said Brett
Beranek, Director, Product Strategy, Biometric Security at Nuance. “We have
been leading this market for many years and across many industries. By
adding facial and behavioral biometrics to our portfolio, we are delivering
more options for our enterprise customers, more convenience for their
customers, and more protection for everyone.”
Tackling Fraud Head On
Consumer fraud is a major issue across the globe. Recent surveys have
revealed that more than 50% of Americans have reported being a victim of
some type of fraud or data breach, and that 25% of US consumers stopped
doing business with an organization following a fraud occurrence.
“Fraud continues to be a serious global problem, and it is having a major
impact on consumers,” said Robert Weideman, senior vice president, general
manager, Enterprise Division, Nuance. “Enterprises have a real opportunity
– today more than ever – to take a more aggressive stance when it comes to
fighting fraud. They must do this not only to drive down the exorbitant
costs related to fraud, but also to rebuild consumer trust. The damage
caused by fraud is not just restricted to the financial cost – the
reputational damage can last far longer.”
Biometrics technology is being embraced worldwide to not only provide a
more secure and seamless authentication experience, but also to reduce
fraud with compelling results:
- A top five US bank prevented $6.2M in annual fraud
loss - A top five UK bank saw a 59% decrease in account
takeover within 30 days of deploying Nuance’s Security Suite - A top five US telecom saw a 20% decrease in fraud
losses within 30 days of deploying voice biometrics
Nuance’s Security Suite has been adopted globally by large organizations,
such as the
Australian Tax Office
,
Barclays
,
ING Netherlands
,
Tangerine Bank
,
Tatra Banka
,
Turkcell
,
Vodacom South Africa
and many more.
Methodology
(1) Source: The Consumer Fraud Perceptions survey findings included in this
press release were fielded by independent panel research firm, AYTM, and
commissioned by Nuance Communications, Inc. Responses were generated from
two surveys among 425 consumers each in the UK and the US. All respondents
were over the age of 18. The margin of error for the survey is +/-4%.
About Nuance Communications, Inc.
Nuance Communications, Inc. is a leading provider of voice and language
solutions for businesses and consumers around the world. Its technologies,
applications and services make the user experience more compelling by
transforming the way people interact with devices and systems. Every day,
millions of users and thousands of businesses experience Nuance’s proven
applications. For more information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.