Higher Education Learns Lessons from Advanced Feedback System


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Students, faculty, staff and alumni help universities to create a positive campus environment based on real-time feedback and real needs

SALT LAKE CITY €” November 30, 2006 €” Allegiance, Inc. offers universities a complete Web-based enterprise feedback management system, to help collect, categorize, analyze and respond to issues received 24/7 from both on and off campus. The Active Listening System helps departments and colleges create a positive campus environment, pre-empt ethical liabilities, and meet accreditation requirements by gathering and responding to student feedback.

Historically universities have used paper-based surveys to help capture information about everything from teacher quality to alumni programs. While surveys provide useful information, they capture the concerns and sentiments related to specific questions for a specific point in time. In order to truly understand the needs of students, faculty, staff and alumni, as well as the effectiveness of university-sponsored programs, universities must also allow for real-time comments and feedback.

With the Allegiance Active Listening System, higher education customers have come to appreciate the power and benefits of a centrally managed, Web-based system to quickly elevate the education process and environment. Universities using the advanced feedback and electronic survey system have learned the following lessons:

Valuable assessment insights from faculty, staff and students can result in improvements across campus, including positive changes to student policies and programs;
Real-time feedback is routed to the decision maker and is tracked from start to finish ensuring that nothing falls €through the cracks;€
Centralized, institution-wide feedback systems highlight areas of concern that are not visible when individual departments collect and stockpile feedback;
Electronic surveys can be generated, distributed, and distilled for review in days instead of months;
Anonymous feedback gathered through the system lends unique insights;
Easy to use system and intuitive interface requires no IT support or setup€”each group can control their own feedback;
Alumni worldwide can provide feedback and feel connected to the university; and
Three-hundred-sixty-degree feedback helps address the most pressing needs and prioritize daily work.

€Universities operate like large corporations, and face the same struggles with collecting and responding to feedback from multiple areas and groups of people,€ said Adam Edmunds, chief executive officer of Allegiance, Inc. €Because universities are accountable to everyone from their state legislators to the faculty, they truly have a need to understand and assess the sentiments of all their constituencies in order to make improvements to the university. Our Active Listening System, which includes StudentVoice, is a suite of Web-based feedback solutions that has proven to help universities monitor everything from the quality of on and off-campus student and alumni programs, to the quality of education in the classroom, to faculty ethics. Our system not only helps to capture the information, it provides the tools and reports for university leadership to respond to feedback, recommend and implement changes, and plan for the future.€

Edmunds continued, €Students, alumni and faculty are willing to give feedback, but rarely are there systems in place to effectively track and manage the questions, comments and concerns that are submitted. StudentVoice is a confidential solution that invites feedback, delivering real-time, relevant information that can be addressed today.€

With feedback solutions from Allegiance, universities can increase the amount of feedback submitted to the organization through a user-friendly online channel, identify trouble spots or trends, immediately act upon feedback to eliminate issues falling through the cracks, and build student, employee, faculty and alumni loyalty by proving they listen and respond to feedback.

About Allegiance, Inc.

Allegiance is the leading provider of on-demand enterprise feedback management solutions. The company€™s Active Listening System operates as a CRM accelerator, providing a suite of centrally managed feedback tools proven to help organizations capture, manage, analyze and respond to real-time feedback from multiple sources, ultimately impacting growth, profits and lasting value. The suite includes CustomerVoice, EmployeeVoice, PartnerVoice, and StudentVoice advanced Web-based feedback solutions proven to help organizations better understand and react to the needs of their key constituents; and SilentWhistle, an anonymous ethics reporting and whistle-blower solution proven to mitigate risk and fulfill compliance to Sarbanes-Oxley section 301. The Allegiance solutions are proven to establish an ethical culture, build loyal relationships, and help organizations make more informed business decisions. For more information, please visit http://www.allegiance.com.

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