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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 120
Voice of Customer
2011 – Customers view of Smart Phones
Gregory Yankelovich
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December 18, 2011
“Social Customer” Segmentation: Case Study in Tablet Market
Gregory Yankelovich
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December 15, 2011
2011 Holiday Season: Satisfaction Update
Larry Freed
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December 15, 2011
Five fast, successful ways to learn about your customers
Matt Heinz
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December 14, 2011
People are not thermometers so customer feedback is messy
Adam Ramshaw
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December 14, 2011
Whether You Call it O.co or Overstock.com
Amy Campbell
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December 13, 2011
Connect the voice of the customer to the right folks
Kim Proctor
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December 12, 2011
12 Trends in Voice of the Customer for 2012 – Part 1
Keith Schorah
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December 12, 2011
The Convenient Lie of Customer Lying
Chris Bailey
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December 5, 2011
Roku Taking Flight
Michelle deHaaff
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December 2, 2011
Connecting With Customers
Alan Gregerman
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December 1, 2011
Do You Know the Power of Your Customers?
Shep Hyken
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November 30, 2011
10 Easy Ways to Get to Know Your Client
Susan Connors
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November 28, 2011
You Don’t Need Truth Serum to Obtain Customer Candor
Chip Bell
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November 28, 2011
Asking the Right Customer Experience Questions
Bob Hayes
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November 28, 2011
Customer Experience – Fire vs iPad 2
Gregory Yankelovich
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November 27, 2011
Using customer feedback – it’s logical
Kitty Radcliff
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November 21, 2011
Channels. One Bite at a Time.
Phil Bounsall
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November 15, 2011
The Evolving Role of Opinion Research
Gary Angel
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November 11, 2011
4 Tips to Turn Satisfied Customers into Loyal Customers
Bill Hogg
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November 10, 2011
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Page 120 of 182
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