Susan Connors
Susan Connors
Susan Connors brings 20 plus years of database marketing experience to her position as vice president of client engagement for Quaero, a CSG Solution. In her role, Susan is responsible for the client engagement management and strategic consulting services for the company.
Are You Ready to be a Marketing Apiary?
I am eagerly awaiting the arrival of a package of 10,000 bees on April 2nd to start my first hive in Massachusetts. I've...
The Bacon of Client Engagement
"Bacon makes everything better," is a sign I have in my kitchen. I thought of it recently while working with two clients that...
10 Easy Ways to Get to Know Your Client
If you are in a client facing role in a professional services organization, sometimes it can be difficult to provide value if you don't...
Customers Raising the Bar for Service Experience across Channels
Customers are raising the bar for service experience across channels -- are marketers doing the same? We know that today's customers want many things, among...