Susan Connors brings 20 plus years of database marketing experience to her position as vice president of client engagement for Quaero, a CSG Solution. In her role, Susan is responsible for the client engagement management and strategic consulting services for the company.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.