Amy Campbell
Amy Campbell
Research Assistant and former VIPdesk concierge, Amy relates to the customer experience on three levels: through researching the customer service philosophies of prospective VIPdesk clients, as a provider of the superior customer service VIPdesk is famous for and as a consumer who loves to shop and appreciates top notch service.
Concierge Service: A Short History
Even though I studied French in high school, college and even took a few private lessons, it was clear early on that I would...
JCPenney’s Fair and Square Pricing Policy Would Make Mr. Penney Proud
James Cash Penney opened his first store in 1902 and named it "The Golden Rule," which was also the store's credo – treat people...
Ralph Lauren – the Epitome of Classic American Style
After reading the agenda for the National Retail Federation's 101st Annual Convention & EXPO, which was held last week at the Javitz Center in...
Whether You Call it O.co or Overstock.com
The idea behind Overstock.com is really cool. Not only can customers shop for top quality brands at a tremendous savings under one cyber...
Rewarding Loyalty – The Incentives Have Changed but the Idea Remains the Same
Helping my co-workers prepare for our November 15th Webinar, "Rewarding Customer Loyalty One Unforgettable Experience at a Time" took me back to my years...