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Larry Freed

Larry Freed
As President and CEO of ForeSee since it was founded in 2001, Larry Freed is a widely recognized expert in customer satisfaction analytics, strategy and technology and speaks extensively on the topic at private and public-sector industry events. He is regularly quoted in numerous publications and other media, including CNN, Marketplace, Dow Jones, The Wall Street Journal, The Washington Post, the New York Times, Investor's Business Daily, Internet Retailer, and Computerworld, among many others. He is also the author of more than 100 articles, white papers, and other research reports.

11 Common Measurement Mistakes in Customer Experience Programs

We all need a methodology. But simply having a methodology does not guarantee success. A methodology is often just a system of measurements accompanied...

2011 Holiday Season: Satisfaction Update

Cyber Monday and Green Monday have passed. Free Shipping Friday and the Holidays themselves are in our future. Where do things stand in terms...

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