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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 363
Service and Support
Maggots On A Plane: A Tale Of Service Recovery
Jon Picoult
-
August 2, 2010
Choosing a customer support option
Cheryl Hanna
-
August 2, 2010
Customer Service Wows – It’s About Consistency
Dennis Snow
-
August 2, 2010
Simplify Simplify Simplify
Bill Brohaugh
-
August 2, 2010
The Manufacturers’ Pivotal Role in Shopper-Centric Category Management
Brian Ross
-
August 2, 2010
Are Contact Center Agents Allowed to use their Brains?
Kevin OBrien
-
August 2, 2010
Purple Goldfish Video Podcast Episode #22 – Click and Mortar
Stan Phelps
-
August 1, 2010
Purple Goldfish Project Top 10 List #10 (451-500)
Stan Phelps
-
July 31, 2010
Home builders providing better customer service
Cheryl Hanna
-
July 30, 2010
Trialogue
Dan Ribolzi
-
July 29, 2010
Lessons in the development of CPG loyalty initiatives
Sol Zia
-
July 29, 2010
Discovering and Preserving New Worlds of Loyalty
Kelly Hlavinka
-
July 29, 2010
Duct Tape and Customer Trust
Dennis Snow
-
July 29, 2010
The Accent is Different, but the Message Sounds the Same
Lisa Biank Fasig
-
July 29, 2010
Customer retention – plugging the leaky pool- communicating
Dick Wooden
-
July 29, 2010
List of Sixty Customer Service Tactics: Which Ones Would You Like More Detail On?
Robert Bacal
-
July 29, 2010
How organizations become customer-centric
Cheryl Hanna
-
July 28, 2010
Time to Move Beyond Outdated Models
Thierry de Baillon
-
July 27, 2010
How SuperGuarantees and Angie’s List Are Changing How Consumers Can Make “Perfect” Choices
Christopher Myers
-
July 27, 2010
Social media customer service: An open apology, it’s taken me awhile to wake up
Guy Stephens
-
July 27, 2010
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