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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 46
Performance Metrics
True or False? Measuring Performance Leads to Better Service
Joseph Michelli
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June 25, 2014
Giving Credit Where it’s Due – Comments and Follow-ups on Attribution
Gary Angel
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June 23, 2014
When Will Price Changes Be Profitable?
David Dodd
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June 23, 2014
The Practicalities of Giving Frontline Staff Net Promoter Targets
Adam Ramshaw
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June 18, 2014
Customer Lifetime Value Prioritizes Customer Experience Management
Lynn Hunsaker
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June 8, 2014
How many calls can agents handle?
Jim Rembach
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June 7, 2014
Key Hole View or Key Performance Measurement?
Larry Skowronek
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June 5, 2014
You Unconsciously Resent Your Customers
Adam Ramshaw
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June 4, 2014
Does It Pay to Listen to the Voice of the Customer?
Annette Franz
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June 4, 2014
Increased Profits, Not Higher Revenues, Determine Marketing ROI
David Dodd
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June 1, 2014
Why you must remove Handle Time from Scorecards
Jim Rembach
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May 30, 2014
Add Measurements to Your Customer Experience Metrics
Jim Tincher
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May 24, 2014
What’s an Experience Worth? – Building a Business Case for CX
Paul Conder
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May 22, 2014
Measuring Customer Experience One Step at a Time
Mike Boysen
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May 18, 2014
Interesting Infographics: How To Measure Your ROI On Social Media
Louis Foong
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May 17, 2014
If You Can’t Prove The ROI Of Your Customer Experience Effort Then Consider This Option
Maz Iqbal
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May 14, 2014
Does Spending More On Marketing Equal More Success ?
Laurence Ainsworth
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May 12, 2014
What leads to un-economic Customer Experience investments?
Doug Leather
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May 10, 2014
Measuring ROI of Customer Centricity-Historical Correlations
Curtis Bingham
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May 6, 2014
Are Your Comp Plans Increasing Your Turnover?
Mark Synek
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April 28, 2014
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