Larry Skowronek
Today, as Vice President of Product Management and Marketing at NICE Nexidia, Larry is responsible for overall market and product strategy for NICE Nexidia's Customer Engagement Analytics solution. With more than two decades of experience working with contact center tools and management, Larry has a keen understanding of the best practices for managing the evolving contact center. During his career, Larry has led product management, quality assurance, and consulting organizations for contact center management software vendors across the industry.
Across industries, Big Data and Artificial Intelligence (AI) have proven to be powerful tools when it comes to informing companies about their target customers....
“Sentiment detection enriches the customer insights you get from interaction analytics, and provides value far beyond the contact center, informing strategic decisions across your...
Unmasking Customer Attitudes with Sentiment Detection“Customer sentiment” – a customer’s attitude toward a company, its products and services – has long been a highly...
Metrics Based Performance Management Drives Call Center SuccessAre your contact center operations a success? Are your agents delivering the outcomes that make the center...
Real-time monitoring is one of today's hottest topics in the speech analytics world. I can understand why. Who wouldn't want the ability...