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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 47
Performance Metrics
Measure the Journey not the Destination
Joseph Dager
-
April 23, 2014
Measuring an Easter Egg Hunt
Chip Bell
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April 17, 2014
The power of measuring customers’ experience
Melvin Brand Flu
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April 14, 2014
A blended set of measures are critical for customer-centric operationalization
Doug Leather
-
March 14, 2014
The Importance of First Contact Resolution
Adam Toporek
-
March 14, 2014
Your future is in your hands
Adrian Swinscoe
-
March 13, 2014
How to Connect Customer Experience to Business Growth
Jeanne Bliss
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March 1, 2014
Why Are Fire Engines Red?
Annette Franz
-
March 1, 2014
Improving your customer satisfaction – where is the proof that it pays?
Rob Brickle
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February 26, 2014
Helping the Front-Line Sales Manager – It’s All about Rhythm
Donal Daly
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February 24, 2014
What’s Your Special Number?
Dave Brock
-
February 24, 2014
A Skeptical Look At The Dogma of Sales Effectiveness
Maz Iqbal
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February 20, 2014
Target Setting, Cause and Effect
James Lawther
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February 18, 2014
Is There A Single Most Actionable, Contemporary, and Real-World Metric for Managing, Optimizing, and Leveraging Customer Experience (and Behavior)?
Michael Lowenstein
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February 17, 2014
NPS – Understanding the Traps!
Ian Williams
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February 17, 2014
What’s A Fitbit Have To Do With Selling?
Dave Brock
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February 15, 2014
Happy 10th Birthday NPS, You’ve Grown!
Michelle deHaaff
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January 31, 2014
Marketing Metrics That Matter
Dave Birckhead
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January 31, 2014
Why Net Promoter Score May Not Align With Business Results
Bruce Temkin
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January 28, 2014
The Sabermetrics of the New CMO
John Koehler
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January 26, 2014
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