Home Enterprise Technology Contact Center Page 113

Contact Center

De-Silo Your Contact Workers and Build Value for the Entire Company

Chad McClennan -

Sales + Service = Customer Satisfaction

Rusty Gordon -

Contact Reps’ Performance Needs To Tie to Sales

Barbara Poole -

Sales and Service Have To Know They’re in the Same Boat

Silvana Buljan -

Hiring for a Profit Center: Find the Overlap in Sales and Service

Barbara Poole -

Everyone Should Have the Same Mission: Satisfied Customers

Betsy Wood -

How To Build Profits? Let Service People Do What They Do Best

David Rance -

It’s Time To Make Call Center Agents Professionals

Denis Pombriant -

Seeking a Fix to Customer Service Issues? Don’t Look in the Attic

Charlie Isaacs -

For a Driving-Force Metric, Consider CPX

Bill Price -

Erase Dumb Contacts, Melt Snowballs and Enhance the Voice of the Customer

Gwynne Young -

Don’t Let Customers Sneak Out the Back Door!

Tony Hayward -

The CRM Investment Primer: How Do You Make the Right Technology Investment In CRM?

Mei Lin Fung -

Sales and Service: It’s Time for a Merger

Denis Pombriant -

A Simple Retention Program: Educate Your Contact Reps

Jim Novo -

A Paradigm Shift in Your Call Center Can Realize Real Revenue

Debbie Qaqish -

Before You Sell, Satisfy the Existing Customers

Richard Brimble -

“Dear Email Customer, Drop Dead”? Here’s How You Soothe Angry Customers by Email

Tom Marquez -

Don’t Let Marketing Own the Contact Center

Donna Fluss -

CRM Fear Factor: When Is It OK To Say No to a Customer?

Silvana Buljan -
1...112113114115Page 113 of 115

New Posts

MarketPlace

Featured Listings

The 90 Days Roadmap to CCXP offers key benefits for Customer Experience professionals
In need of continuous professional development and certification? The 90 Days Roadmap to CCXP blended-learning program encourages ongoing growth in CX, keeping you updated on the latest trends and best practices in Customer Experience. Get full preparation for professional certification as a CCXP or CXS. Join before the kickoff session begins!

The Petrova Experience CX Strategy Conference, 10/1, in NYC
Celebrate CXDay with New York Times, Aibnb, JetBlue, Pfizer, more.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink