James Fiorda

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

The Corona virus and the probable and desirable future

[06/02/2020] After the corona virus crisis what? This conference seeks to look at a desirable future, a desirable society and business mix; Sustainability and prosperity and re-define prosperity. The conference also examines what may happen and what we may be driven to and why they could be entirely different.

Anywhere and Anytime CX Training

The world’s only Online CX program that prepares you for a future in a post-COVID economy. Backed by the Customer Experience Professionals Association (CXPA) since 2015, and partnered with higher education to offer College Credits, our Online Courses get you focused on winning Customer Experiences and bringing employees together.

How to Sustain Relationships with Customers and Employees During the COVID-19 Crisis

CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.

Best Practices to Prove the Business Value of Customer Experience

[05/28/2020] CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.