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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 217
Customer Loyalty
Beware the Customer King
Jim Signorelli
-
May 10, 2012
ExxonMobil’s Speedpass Tries Discount-Oriented Promotion
Kelly Hlavinka
-
May 10, 2012
Declining service and sneaky price increases
Peter Leppik
-
May 9, 2012
Avoiding false metrics – the VoC edition
Leslie Pagel
-
May 9, 2012
It is time to move on to ‘How’ – Where the Rubber Meets the Road for Customer Service
Mitch Lieberman
-
May 9, 2012
The Old (Customer Value) Shell Game Is Alive and Well
Michael Lowenstein
-
May 8, 2012
Balancing big data with a big voice
Mark Sage
-
May 8, 2012
Focusing on customer loyalty has allowed us to fundamentally change our business model
Adrian Swinscoe
-
May 8, 2012
Five things to do right now that will drive more value from customer feedback
Adam Ramshaw
-
May 7, 2012
How to keep your customers from leaving you
Cheryl Hanna
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May 7, 2012
Employee Ambassdorship and Customer Advocacy: Delivering ‘Wow’ Value Within the Enterprise (Part II, Study Findings)
Michael Lowenstein
-
May 7, 2012
Mobile Dilemmas: Letting the Consumer Lead in the Dance for Data
Bryan Pearson
-
May 7, 2012
The Best Likelihood to Recommend Metric: Mean Score or Net Promoter Score?
Bob Hayes
-
May 7, 2012
AmEx: High Value Customer Service Drives Shareholder Value
Ernan Roman
-
May 7, 2012
Media Business In Trouble
Dave Brock
-
May 5, 2012
The Role of First-Call-Resolution in Customer Satisfaction
Rachel Miller
-
May 4, 2012
Six Retailers Who Blew it– BIG
Sheridan Orr
-
May 4, 2012
Dear Vendor: Thank You for &!XX Me Off!
Jack Malcolm
-
May 3, 2012
The right type of action is rare
Troy Powell
-
May 3, 2012
The 4 Drivers Of Customer Retention
Adam Ramshaw
-
May 2, 2012
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Page 217 of 319
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