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Customer Experience

Channel Your Energy

Barry Dalton -

Social Media and Sales

Axel Schultze -

Is CRM the answer to better customer loyalty?

Cheryl Hanna -

Design with the Customer in Mind: A Matter of Positioning

Jill Hart -

Buyer Experience Innovation: Why B2B CEO’s Must Make It Their Top Priority

Tony Zambito -

Are your customers dying to see you fail?

Thompson Morrison -

The Perception is the Reality

Alan See -

Customer Experience via Prezi

Tim Sanchez -

Does your culture stick when times are tough?

Jeanne Bliss -

First SnapSendSolve Experiment a Success

Michael Rees -

A Customer Experience Moment: Specifically Seeking Sandals

Jill Hart -

What creates customer loyalty?

Cheryl Hanna -

Purple Goldfish Video Podcast Episode 26 – Bruce Temkin Interview

Stan Phelps -

Social Media and Operations

Rick Mans -

Customer-Centric Process Design is Clashing with Organizational Design: Which is more likely to “give?”

Dick Lee -

Facebook Places – an opportunity for a customer experience?

Colin Shaw -

Refer a friend programs: are they worth it?

Adam Ramshaw -

iPad is Definitely a Consumption Machine

Michael Rees -

The Greatest Threat To Innovation? Our Impatience

Chris Bailey -

Why Do Customers Defect and What Can We Do About It?

Girish P B -
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