Girish P B
TCS
Girish is a Consultant with expertise in Retail Banking(Cards & Loans) and has extensively worked in the areas of People Management, Operational Management , Contact Centre Management-Voice & Non-Voice, Client Servicing and Relationship Management.
World over companies are struggling to retain their top line and also satisfy their shareholders. There is tremendous pressure on...
Innovation is fundamental to the success of any financial institution in an age where banks have to adhere to stricter regulatory requirements from central...
Customer Experience Management (CEM) is the most happening buzz across different industries. It is the need of the hour across some of the sectors...
Customers are difficult to maintain and it costs a lot to acquire new customers than to retain an old one. Hence it becomes even...
Customer acquisition has been one of the major challenges facing banks of late. Banks have very few profitable customers to source and many banks...
It is well understood that Customers are a very prized property and having a profitable customer is the most sought after by every Bank....
The past 2 years have seen Banks being closed, merged, and funded by the US government to keep them afloat. The loan portfolio grew...
Customer Loyalty/Excellence has been a buzzword for a long time now with Banks. In the current tough economic environment, this has become even more...
In today's highly competitive marketplace satisfying customers has never been more challenging. They are extremely demanding and insist on being treated as an individual...
Cross-selling is a concept all banks seem to be harping on, but is it worth all the hoopla? Selling new products to existing customers has...