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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
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Posts by Jill Hart
Jill Hart
Jill Hart
Brain Logic, LLC
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Is this Relationship Over?
Jill Hart
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March 2, 2011
Often companies realize a software application or web site they've developed for their customers' is not what their customers would have designed for themselves....
Seven Ways to Accelerate Building On line Customer Trust
Jill Hart
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December 8, 2010
I was on a hunt to find blue Birkenstock sandals for my daughter. And as the holidays drew closer time to order was running...
Spam, Spam, Spam I am
Jill Hart
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September 16, 2010
With the volume of emails I receive in my Inbox, easy access to the Spam button is a feature I appreciate. I can quickly...
Design with the Customer in Mind: A Matter of Positioning
Jill Hart
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September 10, 2010
I had to drop by my favorite office supply store last week to snatch up a few 'back to school bargains.' Spiral bond notepads...
A Customer Experience Moment: Specifically Seeking Sandals
Jill Hart
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September 7, 2010
Taking a day off from work in the midst of a challenging project requires, what I refer to as, 'vacation agility'. I'm out of...
An ATM without letters…
Jill Hart
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February 27, 2010
I recently had the pleasure of birthday shopping for my two year old cousin. With my own daughters well past toddlerhood, I welcomed the...
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