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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 1066
Customer Experience
Recession Strategy: Spend Money to Make Money (and Retain Customers)
Gary Schwartz
-
May 5, 2008
Event-Based Marketing Helps Banks Pinpoint and Benefit From Changes in Customer Behavior
Dan Smith
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May 5, 2008
Employees Will Spread the Word, so Consider the Message Carefully
Chris Stiehl
-
May 5, 2008
Offshoring of Call Centers May Have Negative Brand Repercussions
Jim Barnes
-
May 4, 2008
Is There “White Space” in Your Customer Relationships?
Andrew Rudin
-
May 2, 2008
Mitigating the Fears of Open Communities
John Todor
-
May 2, 2008
What Exactly Is Customer Experience Management?
Graham Hill
-
May 1, 2008
Customer-Centricity Hasn’t Made It to Mainstream Marketing
John Todor
-
April 30, 2008
Collaboration 2.x Is About Managing What Just Happened
Cary Landis
-
April 29, 2008
My Latest Research: Marketing Beyond the Status Quo
Elana Anderson
-
April 29, 2008
Preparing for the Elderly Customer Experience
Graham Hill
-
April 29, 2008
How to Inject Personality Into Automated Customer Service
Phil Dourado
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April 28, 2008
Self-Service: My New Bank Really Seems to Care About Me (and Yet We Never Meet)
Kate Leggett
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April 28, 2008
Optimizing Customer Experience: How One Auto Dealer Group Builds Trust and Commitment
Michael Lowenstein
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April 28, 2008
Centralized Analytics Helps You Personalize Your Customer Contact and Build Your Brand
Patric Timmermans
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April 28, 2008
Ten Years on From the Service Profit Chain
Shaun Smith
-
April 28, 2008
Sales Guys Need Sales Tool Power
Jim Romano
-
April 23, 2008
Does Your Company Differentiate by Offering Good Products With Virtue?
Andrew Rudin
-
April 23, 2008
Technology’s Role in Differentiating Customer Experiences
Elana Anderson
-
April 23, 2008
Will Customer Experience Make or Break Your Company?
Robert Howard
-
April 23, 2008
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