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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 1057
Customer Experience
Keep New Marketing Initiatives From Backsliding to the Old Ways
Alan See
-
September 1, 2008
If Customers Say They’re Happy, Why Are They Leaving?
Colin Shaw
-
September 1, 2008
Cincinnati AMA’s First Digital Marketing Summit
Alan See
-
August 31, 2008
What’s Your ROI on Customer Data?
Lynn Hunsaker
-
August 30, 2008
The Long Wait: An In-Store Customer Experience That Kills Business
John Todor
-
August 27, 2008
How the “Harvard Business Review” Punishes Your Loyalty
Graham Hill
-
August 27, 2008
“Balance the Field” to Achieve CRM Success in Sports
Kristian Gotsch
-
August 26, 2008
Innovating the Customer Experience to Embrace Everything That Surrounds the Product
Lynn Hunsaker
-
August 25, 2008
Who’s Driving Value for Growth? An Opportunity for Marketers
Lynn Hunsaker
-
August 25, 2008
Don’t Make People Wait. In a Downturn, Use Time to Show You Care
Phil Dourado
-
August 25, 2008
Love Those Lemons: When They Complain, Make Lemonade
Lynn Hunsaker
-
August 23, 2008
Oh, How Easy It Is to Fix Someone Else’s Customer Service Bloopers
Lori Feldman
-
August 23, 2008
Stop Telling Your Employees How to Think
Alison Bond
-
August 22, 2008
Tear Down Departmental Boundaries and Stop Shooting Yourself in the Foot
Jerry Sparger
-
August 22, 2008
Multichannel Customer Experience: There’s a Role for Technology
Francis Buttle
-
August 21, 2008
Customers Can Handle More Than One Channel, so Why Can’t You?
Akin Arikan
-
August 20, 2008
Searching for the CRM Holy Grail
Graham Hill
-
August 20, 2008
Don’t Bother Me With Social Media–I Have to Sell Something! (Part II)
Andrew Rudin
-
August 19, 2008
Why Most Online Communities Fail
John Todor
-
August 19, 2008
Next-Generation Campaign Management: Engage Your Customers
Elana Anderson
-
August 18, 2008
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