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Lori Feldman

Lori Feldman
Aviva LLC
Lori Feldman, a veteran list broker and marketer, works with sales professionals and business owners to squeeze more profits from their No. 1 asset: their customer list. Her e-letter, The Database Marketing Hotwire, has won the APEX Award for newsletter writing excellence twice.

Oh, How Easy It Is to Fix Someone Else’s Customer Service Bloopers

Isn't it easy to fix someone else's customer service bloopers? We can be oblivious to our own blind spots, but we can sure tell...

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