Jerry Sparger, founder of management consultancy Global Business Solutions, brings 4 years of senior management and consulting experience to helping clients focus their business on acquiring and retaining loyal customers. GBS provides customer-centric organizational assessment, strategy and process development workshops and skills development.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.