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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 1056
Customer Experience
Is 99.9% Good Enough?
Alan See
-
September 7, 2008
Fun With Web Analytics: How Could You Measure a Paperback Book?
Akin Arikan
-
September 7, 2008
162 Brands Use Social Media for Marketing
Vandana Ahuja
-
September 6, 2008
A Customer Experience Emergency: Call 911!
Lior Arussy
-
September 3, 2008
“That’s Not Our Policy–and No, We Don’t Want to Hear From You!”
Andrew Rudin
-
September 3, 2008
Shallow Thinking Ensures That We Get the Kind of Customer Research We Deserve
Jim Barnes
-
September 2, 2008
Hey Verizon Wireless! There’s a Reason I Use You, Instead of Sprint. Capiche?
Dick Lee
-
September 2, 2008
How a Small Business Fuels Word of Mouth
John Todor
-
September 2, 2008
Keep New Marketing Initiatives From Backsliding to the Old Ways
Alan See
-
September 1, 2008
If Customers Say They’re Happy, Why Are They Leaving?
Colin Shaw
-
September 1, 2008
Cincinnati AMA’s First Digital Marketing Summit
Alan See
-
August 31, 2008
What’s Your ROI on Customer Data?
Lynn Hunsaker
-
August 30, 2008
The Long Wait: An In-Store Customer Experience That Kills Business
John Todor
-
August 27, 2008
How the “Harvard Business Review” Punishes Your Loyalty
Graham Hill
-
August 27, 2008
“Balance the Field” to Achieve CRM Success in Sports
Kristian Gotsch
-
August 26, 2008
Innovating the Customer Experience to Embrace Everything That Surrounds the Product
Lynn Hunsaker
-
August 25, 2008
Who’s Driving Value for Growth? An Opportunity for Marketers
Lynn Hunsaker
-
August 25, 2008
Don’t Make People Wait. In a Downturn, Use Time to Show You Care
Phil Dourado
-
August 25, 2008
Love Those Lemons: When They Complain, Make Lemonade
Lynn Hunsaker
-
August 23, 2008
Oh, How Easy It Is to Fix Someone Else’s Customer Service Bloopers
Lori Feldman
-
August 23, 2008
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