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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 430
Service and Support
Customers Redefine “Customer Focus” (And You May Not Like Their Definition)
Dick Lee
-
June 18, 2006
Get Modern: Maintain Customer Value Across the Value Chain
Paul Greenberg
-
June 11, 2006
The Recipe for Integrating Contact Points? A Dash of Technology and Loads of People and Processes
Olga Botero
-
June 11, 2006
What’s So Hard About Customer Service?
Jim Barnes
-
May 21, 2006
Serve Customer Service in China With a little “Geert” on the Side
Simon Kriss
-
May 21, 2006
Hofstede’s Five Cultural Dimensions
Simon Kriss
-
May 21, 2006
There’s an Art to Good Self-Service
Betsy Wood
-
May 15, 2006
Can Good Process Support Bad Service?
Dick Lee
-
May 14, 2006
Think of Customer Service Automation as a Means of Improving the Customer’s Experience
Jason Heklc
-
May 14, 2006
North American Contact Center Outsourcers Wake Up
Donna Fluss
-
May 7, 2006
Taking Customer Contact Offshore: Know What and When to Export
Bill Price
-
May 7, 2006
Self-Service in Retail Can Work, if You Do It Right
Barbara Poole
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May 7, 2006
There’s a Key to Slowing Customer Service Rep Attrition
Ben Stephens
-
April 30, 2006
Move Agents Into Their Homes for a Double-Win
Bill Price
-
April 30, 2006
Service Organizations Need to Understand the Numbers
Greg Coleman
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April 23, 2006
Balancing a Company’s Need for Data With Privacy: How Much Is Your Customer’s Trust Worth?
Brian Johnson
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March 20, 2006
To Create a Good Customer Experience, You Have To Stop Treating the Symptoms
David Rance
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March 13, 2006
How Do Sales and Marketing Collaborate?
Michael Collins
-
March 7, 2006
How BMW Channels Information to Everyone Involved in a Car Purchase: An Interview With Ralf Caly
Ralf Caly
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February 26, 2006
The Trust Equation: Build Employee Relationship Credibility, Rapport and Integrity To Leverage Customer Advocacy
Michael Lowenstein
-
February 14, 2006
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