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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 151
Customer Analytics
Asking to Send Literature Is Not Lead Qualification
Andrew Rudin
-
May 20, 2008
Marketing Research is Important in a Downbeat Economy
Alan See
-
May 19, 2008
A Telcom’s CRM System Shouldn’t Add Static to the Contact Center
Andrew Rudin
-
May 19, 2008
Whole Foods … Whole Customer … Happy Experience … Happy Customer
Mei Lin Fung
-
May 18, 2008
If You Want to Improve Your Bottom Line, Invest in Your Customer Service
David Rance
-
May 13, 2008
Get on the Phones and Let Your Customers Tell You What You Don’t Know About Your Business
Melissa Crowe
-
May 12, 2008
Like Ocean Divers, Your Agents Can Spot the Tentacles of Customer Data Hiding in Plain Sight
Dave Rintoul
-
May 12, 2008
Startling Statistics!
Chris Stiehl
-
May 6, 2008
Event-Based Marketing Helps Banks Pinpoint and Benefit From Changes in Customer Behavior
Dan Smith
-
May 5, 2008
Is There “White Space” in Your Customer Relationships?
Andrew Rudin
-
May 2, 2008
What Exactly Is Customer Experience Management?
Graham Hill
-
May 1, 2008
Collaboration 2.x Is About Managing What Just Happened
Cary Landis
-
April 29, 2008
My Latest Research: Marketing Beyond the Status Quo
Elana Anderson
-
April 29, 2008
Optimizing Customer Experience: How One Auto Dealer Group Builds Trust and Commitment
Michael Lowenstein
-
April 28, 2008
The Riches of Relevance
Yolanda Noble
-
April 22, 2008
Separating Angel From Devil Customers Can Be Trickier Than You Think
Kelly Hlavinka
-
April 21, 2008
Getting Off on the Right Foot: Avoiding Common Master Data Management False Starts
Ravi Shankar
-
April 10, 2008
A Web 2.0 Strategy for Making Sense Out of Change and Complexity
John Todor
-
April 8, 2008
Top Ten Reasons To Skip Research and Buy a Porsche
Bob Kaden
-
April 5, 2008
Wooing Customers in a Weakened Economy
Chris Stone
-
April 3, 2008
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Page 151 of 168
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Manash Chaudhuri
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Andy Hermo
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The Revenue Impact of CX Training
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Chalmers Brown
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