Yolanda Noble is CEO of dsicmm. She has more than 25 years of experience in the print and mail industry and has owned and managed her own businesses since 1989. Most recently, her company, CMM Group, merged with dsi Group to form dsicmm Ltd, the United Kingdom's largest independently owned direct communications organization.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.