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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 152
Customer Analytics
Wooing Customers in a Weakened Economy
Chris Stone
-
April 3, 2008
How Promotional Pricing Can Get You in Trouble With Your Most Loyal Customers
Jim Barnes
-
April 2, 2008
“Age Verification Bypassed by Cashier”
Andrew Rudin
-
March 26, 2008
Lessons From Toyota in Moving From a “Push” to a “Pull” Economy (in Memory of Joseph Juran)
Phil Dourado
-
March 26, 2008
The Secret Battle Between Customers and Profits
Graham Hill
-
March 26, 2008
Customer Loyalty and Customer Lifetime Value
Bob Hayes
-
March 25, 2008
Key Steps to a Successful Loyalty Program
Aileen Stacy
-
March 24, 2008
From Touchpoint to Catchpoint
Daryl Choy
-
March 22, 2008
Co-creation: Turkey and Cranberry Soda
Phil Dourado
-
March 21, 2008
Customer Feedback Professionals Do Not Believe the NPS Claims
Bob Hayes
-
March 20, 2008
Top 7 Misconceptions About Web Analytics
Akin Arikan
-
March 20, 2008
Get Below the Surface to Understand Consumer Needs
Bob Kaden
-
March 17, 2008
Recalibrating the Meaning of “Relevant”
Elana Anderson
-
March 15, 2008
Using CRM to Win in a Recession
Graham Hill
-
March 5, 2008
Measuring CEM
Shaun Smith
-
March 4, 2008
Customer Experience Management Plus: Harley-Davidson
Shaun Smith
-
March 4, 2008
CPM Pricing Is To Blame for Bad Email Marketing
Elana Anderson
-
March 4, 2008
Top Ten Tips for Deploying CEM
Shaun Smith
-
March 4, 2008
Strategies–Not Products–Create Lasting Market Disruption
Andrew Rudin
-
March 3, 2008
Honor Thy Customer Before He Leaves–Not After
Andrew Rudin
-
February 28, 2008
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