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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
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Blog
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The Impact of Social Media on CRM
Corie Kaftalovich
-
September 23, 2010
Putting Social Media to Work to Improve Advertising
Mike Spataro
-
September 23, 2010
Social Media Readiness: starts with a SWOT analysis
Patrick Attallah
-
September 23, 2010
How to Design a Customer-Centric Technology Architecture (for Business Leaders and Geeks)
Patricia Seybold
-
September 23, 2010
My interview of the Director of Marketing at Kinaxis
Jeff Ogden
-
September 23, 2010
Great Salespeople: Born or Bred?
Jeb Brooks
-
September 23, 2010
Value Stream Mapping differs in Lean Marketing
Joseph Dager
-
September 23, 2010
Twitter Isn’t Really a Network Anymore
Marc Meyer
-
September 23, 2010
Preparing for Sales Training – Becoming Change Ready
Dave Kurlan
-
September 23, 2010
Twitter Should Not be a Last Resort for Your Customer Service Department
Neal Schaffer
-
September 23, 2010
29+ Questions to Answer to Make Better Decisions
Dick Wooden
-
September 23, 2010
Chance Favours the Connected Mind…
Bob Apollo
-
September 23, 2010
10 Things that are Killing Your Dreams
Tim Sanchez
-
September 23, 2010
6 Resources to Help You Stay Current with Social Media
Debbie Hemley
-
September 22, 2010
Zotero Everywhere in the Nick of Time
Michael Rees
-
September 22, 2010
The Open Office Experiment
Mark Holmgren
-
September 22, 2010
Myth: Metrics don’t create great service. They measure great service that you first create! KateNasser
Robert Bacal
-
September 22, 2010
Channel opportunities for Cloud services
Walter Adamson
-
September 22, 2010
Marketers’ Chicken/Egg Quandary: Which Comes First -the ROI, or the Tools to Measure It?
Kristin Hambelton
-
September 22, 2010
The second key to success for value-based pricing
Patrick Lefler
-
September 22, 2010
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