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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Column
Blog
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What can UK businesses learn from US data about their customers?
Adrian Swinscoe
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December 22, 2010
It’s CRM, NOT Magic!
Corie Kaftalovich
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December 22, 2010
Why Selfish Sales Guy Behavior Makes us Avoid You.
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December 22, 2010
The customer satisfaction mission is not necessarily impossible
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December 22, 2010
Service the Way it Ought to Be!
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Social customer care: Is it scalable? Yes, no, maybe, not sure
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3 Revenue-Driving New Year Resolutions
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Dreamforce 2010: Excitement, Kool-Aid, iPad
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December 22, 2010
“We’re Getting Ready to Play Notre Dame, But All I’m Thinking about Is You”
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December 22, 2010
Turn “Socializing” into “Networking”
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Zero Gravity Business – Grey New York
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B2B Social Media Marketing -Is it relevant?
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Why was Kim Kardashian the Most Searched For Celebrity in 2010?
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December 21, 2010
Review: Customer Experience – Future Trends & Insights
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December 21, 2010
Customer Service Stats and Facts and What They Mean to Us
Shep Hyken
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December 21, 2010
Your Sales Process Is Not A Route To Market
Dave Brock
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December 21, 2010
Why leadership is critical to building an uplifting service culture
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December 21, 2010
Return on Investments
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December 21, 2010
Social Media Address Books | Xeesm, Gist and AddressBookOne
Wendy Soucie
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December 21, 2010
Incorporating loss aversion into your sales pitch
Patrick Lefler
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December 21, 2010
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