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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
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The Elusive Social Media ROI
Thompson Morrison
-
May 18, 2011
What comes next after Facebook and Twitter and the challenges of skating to where the puck is going to...
Laurence Buchanan
-
May 18, 2011
At Kroger, Shoppers are Bananas for Loyalty
Lisa Biank Fasig
-
May 18, 2011
PR Blowback: Value Your Community — Or Else
Kate Schackai
-
May 18, 2011
Overcoming Sales Failure
Drew Stevens
-
May 18, 2011
How to Make Two Sales In One
Drew Stevens
-
May 18, 2011
Hard Liquor, Soft Benefits, Real Ownership
Jim Sullivan
-
May 18, 2011
Using Voice of the Customer Programs to Manage Risk
Keith Schorah
-
May 18, 2011
The rise and fall of social media projects
Axel Schultze
-
May 18, 2011
Why Building Rapport is Killing Your Sales Career.
Dan Waldschmidt
-
May 18, 2011
Please Tell Dell: Getting Great Support Shouldn’t Be a Matter of Luck!
Ronni Marshak
-
May 18, 2011
Never underestimate the power of stories
Patrick Lefler
-
May 18, 2011
Is Your Website a Bucket or a Sieve?
Charles Nicholls
-
May 18, 2011
Why Would They Ever Choose To Do Business With You?
Dave Brock
-
May 18, 2011
Beyond the Familiar – Long-Term Growth, Customer Focus, NPS and other reflections: Interview with Professor Patrick Barwise
Adrian Swinscoe
-
May 18, 2011
Customer Service Tip – Employee Fulfillment a Key to Creating a Customer Focused Culture
Shep Hyken
-
May 17, 2011
Fan Communities & Communications Channel Management
Lauren Klein
-
May 17, 2011
Managers over 40 with highly attractive social media assets
Axel Schultze
-
May 17, 2011
The Importance of Nicknames
Alan Gregerman
-
May 17, 2011
Is Your “Loyalty” Program Actually Giving Value to Loyal Customers?
Peggy Carlaw
-
May 17, 2011
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